Terms of Service

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzpunch.top (the "Website"), as well as any related services, online ordering systems, content, features, and functionality offered by Punch Pizza (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to communications, or otherwise engaging with any of our Services, you confirm your acceptance of these Terms. Your continued use of the Website after any modification to these Terms constitutes your acceptance of the revised Terms. These Terms apply to all visitors, users, and customers of our Website and Services.

If you are using our Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include that entity. Individuals under the age of 13 are not permitted to use our Services. Users between the ages of 13 and 18 may use our Services only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Punch Pizza is a food service business operating in the United States. We offer a range of food products and related services, including but not limited to:

• Online ordering and delivery of pizza and other food products through our Website at pizzpunch.top
• In-store dining, takeout, and curbside pickup options where available
• Catering services for events, corporate gatherings, and private functions
• Loyalty and rewards programs
• Promotional offers, discount codes, and special deals communicated via email, SMS, or the Website
• Customer support and assistance via email at [email protected]
• Informational content related to our menu, ingredients, and nutritional information

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without prior notice. Punch Pizza shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services or any part thereof. Menu items, pricing, availability, and hours of operation are subject to change at any time without prior notice.

Our Services are intended solely for personal, non-commercial use unless otherwise expressly agreed in writing by an authorized representative of Punch Pizza. Any commercial use of our Services without prior written authorization is strictly prohibited.

3. User Accounts and Registration

To access certain features of our Services, including placing online orders or enrolling in our loyalty program, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate, current, and complete
• Keep your account password confidential and not share it with any third party
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security
• Accept full responsibility for all activities that occur under your account

Punch Pizza reserves the right to terminate or suspend your account at any time, at our sole discretion, for any reason, including but not limited to a violation of these Terms. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials. You may not transfer your account to any other person or entity.

4. User Obligations and Prohibited Activities

As a condition of your use of our Website and Services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances. You also agree to abide by the following obligations and refrain from the following prohibited activities:

4.1 User Obligations

• Use the Website and Services only for lawful purposes
• Provide truthful, accurate, and complete information when placing orders or communicating with us
• Pay for all orders placed through our Website in accordance with the payment terms outlined herein
• Treat our staff, delivery personnel, and other users with respect and dignity
• Comply with all applicable food safety, health, and sanitation guidelines
• Report any issues with your order promptly and in good faith

4.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Submitting false, fraudulent, or misleading orders, reviews, or information
• Using our Services for any unlawful, harmful, or fraudulent purpose
• Attempting to gain unauthorized access to our Website, servers, databases, or any other system associated with our Services
• Using any automated tools, bots, scrapers, or similar technologies to access, collect, or index content from our Website without our prior written consent
• Reproducing, duplicating, copying, selling, or exploiting any portion of our Website or Services for commercial purposes without express written authorization
• Uploading, transmitting, or distributing viruses, malware, or any other harmful software through our Website
• Harassing, threatening, intimidating, or abusing any employee, staff member, or other user of our Services
• Attempting to reverse-engineer, decompile, disassemble, or otherwise extract the source code of our Website or any associated software
• Using our Website or Services to send unsolicited communications, spam, or promotional materials
• Impersonating any person or entity or falsely representing your affiliation with any person or entity
• Circumventing or attempting to circumvent any security features of our Website
• Engaging in any activity that interferes with or disrupts the proper functioning of our Website or Services
• Violating any applicable laws, including but not limited to consumer protection laws, food safety regulations, and electronic commerce laws

Violation of any of the above prohibitions may result in the immediate termination of your account, cancellation of your orders, and may subject you to civil or criminal liability. We reserve the right to report any suspected illegal activity to appropriate law enforcement authorities.

5. Ordering, Payment, and Pricing

5.1 Online Orders

When you place an order through our Website, you are making an offer to purchase the selected items at the stated price. Punch Pizza reserves the right to accept or decline your order at our sole discretion. An order confirmation sent to your email address constitutes our acceptance of your order. We are not responsible for errors in the ordering process caused by inaccurate information provided by you.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed do not include applicable sales taxes, delivery fees, service charges, or other applicable fees unless explicitly stated. You are responsible for all taxes applicable to your order. We strive to display accurate pricing at all times; however, in the event of a pricing error, we reserve the right to cancel your order and issue a full refund.

5.3 Payment Terms

We accept various payment methods including major credit and debit cards and other payment options as made available on our Website. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount to that payment method. Payment must be made in full at the time of order placement.

5.4 Refunds and Cancellations

If you are unsatisfied with your order due to an error on our part, or if your order is substantially different from what was described, you may be eligible for a refund or replacement. Refund requests must be submitted to [email protected] within 24 hours of receiving your order. Refunds are processed at our sole discretion and subject to verification. Delivery fees are generally non-refundable unless the error was caused by Punch Pizza. Cancellations must be made within a reasonable time before preparation begins. Once preparation has started, cancellations may not be accepted.

5.5 Promotions and Discounts

Promotional offers, discount codes, and coupons are subject to their specific terms and conditions. They may be limited to one use per customer, have expiration dates, and may not be combined with other offers unless explicitly stated. We reserve the right to modify or terminate any promotional offer at any time without prior notice.

6. Intellectual Property Rights

All content, materials, and features available on or through our Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall design and appearance of the Website (collectively, "Content"), are the exclusive property of Punch Pizza or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, trade secret laws, and other applicable laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Content solely for personal, non-commercial purposes and in accordance with these Terms. This license does not include the right to:

• Modify, adapt, or create derivative works based on our Content
• Reproduce, publish, distribute, or publicly display our Content without prior written consent
• Use our trademarks, logos, or service marks without our express written permission
• Use data mining, scraping, or similar data extraction methods on our Website
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

The Punch Pizza name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Punch Pizza. You may not use such marks without our prior written permission. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

If you believe that any content on our Website infringes upon your intellectual property rights, please notify us promptly at [email protected] with the subject line "Copyright Infringement Notice," providing sufficient detail for us to investigate the claim.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Punch Pizza. We provide such links for your convenience and information only. We have no control over and assume no responsibility for the content, privacy policies, practices, or availability of any third-party websites or services. The inclusion of any link does not imply our endorsement, sponsorship, or recommendation of the linked site. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit. Your use of third-party websites is at your own risk.

8. Food Allergen and Dietary Information Disclaimer

Punch Pizza takes food allergens and dietary restrictions seriously. However, our food products are prepared in facilities that may handle common allergens including, but not limited to, wheat, gluten, dairy, eggs, tree nuts, peanuts, soy, shellfish, and fish. We cannot guarantee that any menu item is completely free from allergens or cross-contamination. Nutritional information and ingredient lists provided on our Website are for general informational purposes only and may not be fully accurate for all preparation methods or locations.

If you have a severe food allergy, intolerance, or other dietary restriction, we strongly encourage you to contact us directly at [email protected] before placing an order to discuss your specific needs. Punch Pizza shall not be liable for any adverse reactions, injuries, or health consequences resulting from consumption of our food products by individuals who have known or unknown food allergies or sensitivities.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA PROVIDES ITS WEBSITE AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY. PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR ITS SERVERS ARE FREE OF ERRORS
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITE OR SERVICES

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or anticipated savings
• Loss of data or business information
• Loss of goodwill or business reputation
• Business interruption or loss of business opportunity
• Personal injury or property damage arising from your use of our Services or consumption of our food products (except as required by applicable law)
• Unauthorized access to or alteration of your data or transmissions
• Statements or conduct of any third party on or through our Services
• Any other matter relating to our Services

EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS WHERE THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN ALL EVENTS, PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL BE LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID TO PUNCH PIZZA FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE THIRTY (30) DAYS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. Some states do not allow limitations on liability for certain damages; therefore, some of these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Punch Pizza, its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service or any applicable law or regulation
• Your use or misuse of the Website or Services
• Any content or information you submit, post, or transmit through our Website
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Any dispute you have with another user of our Services
• Your fraudulent, negligent, or willful misconduct
• Any claims arising from your consumption of our food products where such claims are based on inaccurate information you provided to us

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles. To the extent federal law does not apply, the substantive laws of the state in which our principal place of business is located shall govern.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Our Services are operated from the United States. We make no representation that our Services are appropriate or available for use in other countries. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws applicable in your jurisdiction.

These Terms are subject to applicable federal consumer protection law, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and related regulations enforced by the Federal Trade Commission (FTC), as well as any applicable state consumer protection statutes.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Punch Pizza at [email protected] and provide a written description of your complaint, including the nature of the dispute, the relief you are seeking, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. This informal resolution process is a prerequisite to initiating any arbitration or litigation.

13.2 Binding Arbitration

If the parties cannot resolve a dispute through informal means within thirty (30) days, either party may elect to have the dispute resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration under these Terms will take place on an individual basis. Class arbitrations and class actions are not permitted. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. This waiver is a material inducement for Punch Pizza to provide the Services to you.

13.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or other proprietary rights. Nothing in this section shall prevent either party from seeking relief in small claims court for disputes within the jurisdictional limits of such court.

13.4 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR CLAIM ARISING OUT OF OR RELATED TO THESE TERMS.

14. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you use our Website or Services or maintain an account with us. Punch Pizza reserves the right, in its sole discretion, to terminate or suspend your access to the Website and Services, with or without cause and with or without notice, effective immediately, for any reason, including but not limited to:

• Breach of any provision of these Terms
• Engaging in any conduct that is harmful, fraudulent, or illegal
• Requests by law enforcement or other government agencies
• Discontinuation or material modification of our Services
• Unexpected technical or security issues
• Extended periods of inactivity

Upon termination of your account or your right to use our Services, you must immediately cease all use of the Website and Services. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity obligations, dispute resolution provisions, and limitations of liability. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for any orders placed.

15. Changes to Terms of Service

Punch Pizza reserves the right to revise and update these Terms of Service at any time and for any reason, at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may notify you via email (at the address associated with your account) or by posting a prominent notice on our Website. We may also, at our discretion, notify you through other communication channels available to us.

Your continued use of our Website or Services after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must cease using our Services and, if applicable, close your account.

For major changes that materially affect your rights or obligations, we will provide at least thirty (30) days' advance notice where reasonably practicable. Minor changes, such as clarifications or formatting updates, may take effect immediately upon posting.

16. Privacy Policy

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information. We encourage you to review our Privacy Policy carefully. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy. We comply with all applicable federal and state privacy laws in our handling of your personal data.

17. Electronic Communications

By creating an account or placing an order through our Website, you consent to receive electronic communications from Punch Pizza, including order confirmations, receipts, promotional offers, and service-related announcements, at the email address you provide. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in any such communication or by contacting us at [email protected]. Note that opting out of promotional communications does not affect your receipt of transactional or service-related communications.

18. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government restrictions, civil unrest, labor strikes, power failures, internet service interruptions, cyberattacks, supply chain disruptions, or any other cause beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, we will provide notice to you as soon as reasonably practicable and will use reasonable efforts to resume performance of our obligations as soon as feasible.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Punch Pizza on the Website, constitute the entire agreement between you and Punch Pizza concerning your use of the Website and Services. These Terms supersede all prior and contemporaneous negotiations, discussions, representations, warranties, and agreements between the parties relating to the subject matter hereof.

No failure or delay by Punch Pizza in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or privilege shall preclude any further exercise of that right or the exercise of any other right, power, or privilege.

20. Severability

If any provision, clause, or portion of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any one provision shall not affect the validity, legality, and enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree that any court or arbitrator shall endeavor to give effect to the parties' intentions as reflected in the provision, and the remaining provisions of these Terms shall continue to be valid and enforceable to the fullest extent permitted by law.

21. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without the prior written consent of Punch Pizza. Any purported assignment in violation of this section shall be null and void. Punch Pizza may freely assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate, subsidiary, successor entity, or in connection with a merger, acquisition, or sale of all or substantially all of its assets, without restriction and without your prior consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

22. No Third-Party Beneficiaries

These Terms of Service are for the exclusive benefit of you and Punch Pizza, and, to the extent provided herein, Punch Pizza's officers, directors, employees, agents, and licensors. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

23. Headings and Interpretation

The section headings used in these Terms are for convenience of reference only and shall not affect the interpretation of these Terms. As used in these Terms, the singular includes the plural and vice versa, and the use of "including" or "includes" shall be deemed to mean "including without limitation." These Terms shall not be construed more strictly against either party by reason of draftsmanship.

24. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or our Services, please do not hesitate to contact us using the information provided below. We are committed to addressing your concerns promptly and professionally.

Terms of Service — Last Updated: April 2, 2026 | © 2026 Punch Pizza. All Rights Reserved.